Looking to get more out of Radius Global Solutions? Knowing how to reach them is key. This guide will help you find the contact info you need for customer service and support. You’ll learn how to connect with their team and get the most from their services.
Key Takeaways
- Radius Global Solutions specializes in accounts receivable services across various industries.
- The company emphasizes high compliance and financial results, consistently exceeding competition standards.
- They utilize both conversational AI and human intelligence through their innovative platform RIVA.
- With a results-driven approach, Radius Global Solutions focuses on improving customer experience.
- Their range of services includes first-party collections, third-party collections, and skip tracing.
- Radius Global Solutions has over 4,000 call center agents and maintains 14 operational locations.
- The leadership team has been in place for over 25 years, ensuring consistent management and strategic direction.
Introduction to Radius Global Solutions
Radius Global Solutions is a top name in customer engagement services. They aim to make every customer’s experience better. With over 4,000 employees in 14 locations, they serve many big names, including 40% of Fortune 500 companies.
They use the latest tech, like conversational AI and automation, for personalized support. This shows their dedication to quality service.
The company has been around for 40 years, showing their commitment to innovation and reliability. Their leadership team has been together for 25 years, providing steady direction. They use a global model to offer flexible services, meeting clients’ needs as they change.
Radius creates custom interactions for customers. They use many ways to help, like web portals, IVR, email, and more. This way, customers get the help they need, when and how they want it.
About Radius Global Solutions
Radius Global Solutions focuses on digital customer engagement solutions. They go beyond traditional BPO services. Their commitment to excellence is shown in their tailored, multi-channel approach for different client needs.
Overview of Services Offered
Radius Global Solutions provides a variety of customer interaction services. Key services include:
- Inbound/Outbound Voice Support
- Chat/Email/SMS Support
- Product Support
- Order Taking
- Appointment Scheduling
- Dispute Management
- Data Management Services
The company also ensures data integrity with services like Data Entry and Document Scanning. They update customer records and handle billing. This wide range of services meets the changing needs of their clients.
Industry Expertise
Radius Global Solutions has expertise in many sectors. They excel in customer engagement in industries like:
- Healthcare
- Telecom
- Utilities
- Retail
- Transportation
They use advanced strategies for customer satisfaction and success. Their RIVA technology uses conversational AI and automation. This meets the unique needs of each sector.
The management team has over 28 years of leadership. They have built a large global customer engagement firm. They focus on modern infrastructure and use advanced technologies and data analytics. This shows their commitment to innovation and client satisfaction.
| Service Area | Description |
|---|---|
| Customer Support | Inbound/Outbound Voice, Chat, Email, and SMS support |
| Data Management | Data Entry, Document Scanning, Customer Records Updates |
| Payment Solutions | Payment Reminders and Pre/Post-Charge Off Recovery strategies |
| Industry Focus | Healthcare revenue cycles, early-stage delinquency management, and debt collection |
Radius Global Solutions Contact Details
Radius Global Solutions offers key contact info for those looking for their services. Knowing the addresses of their main and additional locations is vital for smooth communication.
Main Office Location
The radius global solutions main office is at 7831 Glenroy Suite 250, Edina, MN 55439. This spot is central, making it easy for clients to reach out for help.
Additional Office Locations
Besides the main office, radius global solutions locations are in many U.S. cities and abroad. Key U.S. spots are:
- Pasadena, CA
- Jacksonville, FL
They also have offices worldwide, like:
- Bogota, Colombia
- Manila, Philippines
This wide reach shows Radius Global Solutions’ dedication to helping clients everywhere.
How to Reach Out to Radius Global Solutions
Connecting with Radius Global Solutions is easy through different ways. You can use their contact forms on their website. This way, all your questions get answered quickly.
For quicker help, check out their customer support page. It’s full of answers to common questions. The team at Radius Global Solutions works hard to respond fast and help you out.
You can also call or email them directly. This adds more ways for you to get in touch. Radius Global Solutions shows they care about talking to you and helping you out.
Customer Service Radius Global Solutions
Radius Global Solutions is known for its detailed customer service plan. It’s made to fit many client needs. They focus on talking to customers in ways they like, making sure they’re happy.
Customer Care Availability
Radius Global Solutions is open weekdays from 8 am to 8 pm Eastern Time. This makes it easy for customers to get help when they need it. They can count on getting their questions answered quickly.
Types of Assistance Provided
Radius Global Solutions offers many services to improve customer experiences. They help in several ways:
- Inbound and outbound voice support
- Chat and email communication
- SMS support and video engagement
- Appointment scheduling and account origination/cancellation
- Dispute management and service cancellations
They use new technology and AI to make customer interactions better. Their approach is based on data, helping them make smart choices and improve their service.
Radius Global Solutions Phone Number
Connecting with Radius Global Solutions is key for clients needing help or info. The main contact number for quick support is (877) 258-1590. This number gives fast access to their customer service hotline. It ensures that questions and concerns are handled quickly.
For more options, several other contact numbers are available. They offer flexibility when you need support. Some examples include:
- 424-274-5530
- 859-300-0229
- 205-778-3616
- 317-983-7451
Radius Global Solutions has 91 different phone numbers. This shows their wide reach with 86 area codes. Each number is in various formats like +1 (xxx) xxx-xxxx. This approach improves customer experiences in healthcare, telecom, and utilities.
For emergencies or other concerns, secondary contact numbers are available. For example:
- 833-884-8595
- 970-500-0276
The variety in contact numbers shows Radius Global Solutions’ dedication to good customer service. No matter how you reach out, you get prompt help tailored to your needs.
Contact Radius Global Solutions Online
Connecting with Radius Global Solutions online makes it easy to get support and answers. They offer many online support options to help customers. This way, clients can easily reach out for help.
Customers can contact Radius Global Solutions online by using the inquiry forms on their website. This method is quick and efficient. They also have a team ready to answer online questions fast.
Radius Global Solutions uses many ways to support customers, including:
- Inbound and outbound voice support
- Chat services for real-time communication
- Email assistance for detailed queries
- SMS support for quick questions
- Video interaction for more personalized service
These online support options meet different customer needs. They use modern tech to keep customers engaged. The Radius Navigator app also helps ensure quality and compliance.
Radius Global Solutions is dedicated to top-notch customer service online. Clients can trust these online tools for smooth communication and support.
Making a Payment to Radius Global Solutions
Radius Global Solutions offers several payment options to make paying easier. Whether you’re clearing balances or managing your account, they focus on a smooth experience.
Payment Options Available
Customers can pay online through a special portal. This makes managing your account easy. The portal lets users:
- Access account information securely.
- Enter a reference number to view account summaries and explore payment methods.
- Get immediate chat support from trained agents for any payment questions.
- Update contact details as needed.
The portal accepts many payment methods, giving users flexibility. All data is protected, following privacy rules. Customers can reach out to Radius by phone, email, text, or web chat for more payment options.
For student accounts, balances not paid in 90 days go to ECSI. Reliant may also handle some accounts, possibly adding fees. It’s important to stay in touch with these agencies to avoid extra costs and keep your credit score good. Radius Global Solutions aims to please, making sure payment methods are clear and easy to use for debt management.
| Agency | Contact Hours | Notes |
|---|---|---|
| ECSI | Monday–Friday, 7:30 a.m.–8:00 p.m. ET | No additional fees applied |
| Reliant | Monday–Thursday, 8 a.m.–7 p.m. ET; Friday, 8 a.m.–5 p.m. ET | May add fees impacting credit score |
| Radius | 24/7 via payment portal | Dedicated customer service available |
Connect With Radius Global Solutions via Social Media
In today’s world, talking to customers means being active on social media. Radius Global Solutions uses many platforms to reach out to people. This makes talking easier and more fun. They use Facebook, Twitter, LinkedIn, and Instagram to keep customers updated and share their stories.
Using radius global solutions social media helps share news about services. It also starts conversations about what customers think. This way, Radius Global Solutions builds a community online. With 97% of Americans having a cellphone, it’s a great way to stay in touch.
Radius Global Solutions knows how important being online is. They quickly answer questions and solve problems on social media. This makes customers more loyal. In fact, 97% of people say talking to customer service affects their loyalty.
Radius Global Solutions offers many ways to communicate. This meets the changing needs of customers. As old ways change, using social media becomes key to making customers happy and keeping them engaged.
Why Choose Radius Global Solutions for Customer Engagement?
Companies looking to improve their customer service often choose Radius Global Solutions. The benefits of radius global solutions are clear in their detailed approach to customer interaction. They handle everything from customer retention to call center operations, providing top-notch service for all kinds of businesses.
Radius Global Solutions excels by combining skilled global experts with cutting-edge technology. Their RIVA platform uses Artificial Intelligence for quick, agentless solutions. They also focus on personalizing interactions, thanks to a system that lets clients choose how and when they want to be contacted. This shows the customer engagement advantages Radius offers.
Radius has a big consumer portal for digital strategy and customer preferences. They use various channels like email, SMS, chat, and a web portal for self-service. This multi-channel approach helps build strong connections with customers.
Radius uses innovative ways to make talking to customers easier, like natural speech in the RIVA platform. They also use data analytics to check on customer loyalty and satisfaction. They even have strategies to predict when customers might have overdue invoices, showing their commitment to helping customers.
Radius is all about personalized messages and keeping a detailed CRM. These efforts show their dedication to managing customer relationships well. All these points show why Radius is a leader in customer engagement, focused on making solutions that boost satisfaction and loyalty.
| Feature | Description |
|---|---|
| Comprehensive Service | Manages full lifecycle of customer retention and call center operations. |
| AI Integration | Utilizes advanced AI for seamless agentless resolutions. |
| Personalization | Preference management system that puts customers in control of engagements. |
| Multi-Channel Engagement | Offers multiple communication channels, ensuring constant connectivity. |
| Data Analytics | Employs analytics to enhance customer loyalty and satisfaction levels. |
| Proactive Communications | Uses predictive analytics to inform customers regarding account status. |
Radius Global Solutions Contact for Dispute Issues
When you have a dispute with Radius Global Solutions, it’s important to talk clearly. Use the right contact forms for issues like fraud claims and requests for creditor information. This makes solving disputes easier and shows they’re serious about it.
Radius Global Solutions has been around for almost 40 years. They handle big disputes with over $6 billion in loans. They follow the Fair Debt Collection Practices Act (FDCPA) rules. This means they must prove a debt within five days of first contact.
If you get a notice about a dispute, answer quickly. How fast you need to respond depends on your state’s rules. If you don’t, Radius Global Solutions might take legal action, which could get worse.
- Make sure to use the right contact for disputes to submit your claims.
- Keep records of all talks with Radius Global Solutions for later use.
- Know your rights under the FDCPA and Fair Credit Reporting Act (FCRA) for debt proofs.
- Be ready to negotiate, as finding a deal might take a few tries.
Following these tips can help you get a good outcome with Radius Global Solutions. Talking to their dispute contact can lead to a better way to handle your issues.
Conclusion
Knowing how to contact Radius Global Solutions is key for those dealing with debt collection. The company promises clear communication and top-notch service. This is important for solving any problems.
With over 40 years in the business, Radius follows strict rules. This includes the Fair Debt Collection Practices Act. This shows they are serious about doing things right.
When dealing with Radius Global Solutions, keeping a record of all talks is smart. This helps if you need to question something later. Also, places like the Better Business Bureau (BBB) and Consumer Financial Protection Bureau (CFPB) offer more insight into their work.
For those looking to fix their debt, talking to Radius Global Solutions can help. They can clear up any confusion about debt or communication issues. It’s good to know your rights and use these resources to get things sorted out.
FAQ
What is the contact number for Radius Global Solutions?
Call (877) 258-1590 for help right away.
How can I reach out to Radius Global Solutions for customer service inquiries?
You can contact them by filling out the form on their website. Or visit their customer support page.
What hours is customer service available at Radius Global Solutions?
They are open Monday to Friday, 8 am to 8 pm Eastern Time.
Are there specific payment options available when settling accounts with Radius Global Solutions?
Yes, you can pay online using different methods. Check their website for details.
Where is the main office of Radius Global Solutions located?
Their main office is at 7831 Glenroy Suite 250, Edina, MN 55439.
How can I connect with Radius Global Solutions on social media?
Follow them on Facebook, Twitter, LinkedIn, and Instagram.
What types of assistance does Radius Global Solutions provide?
They help with product support, order inquiries, and dispute management.
How do I handle disputes with Radius Global Solutions?
For disputes, use the forms on their website for fraud claims or creditor info.
What additional office locations does Radius Global Solutions have?
They also have offices in Pasadena, Jacksonville, and internationally in Bogota, Colombia, and Manila, Philippines.